At Hero Manufacturing, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely pleased with your order, we offer a hassle-free return process within 30 days of the delivery date. Please review the following guidelines to facilitate a smooth return experience:
Eligibility Criteria:
- Returns are accepted within 30 days from the date of delivery.
- Items must be in their original / new condition.
Return Procedure:
- Please contact us by email at heromanufacturing@gmail.com to initiate a return.
- Securely package the item(s) and ship them back to the address provided by our customer service team. Please note that the buyer is responsible for all return shipping costs.
Refund Process:
- Once we receive and inspect the returned item(s), we will process the refund to your original method of payment.
Exchange Policy for Incorrect Items:
- In the rare event that you receive an incorrect item due to an error on our part, we sincerely apologize for any inconvenience caused.
- Contact us at heromanufacturing@gmail.com within 30 days of receiving the item to arrange for an exchange.
- Hero Manufacturing will cover the shipping costs associated with returning the incorrect item and sending the correct one.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately upon receipt.
- Provide details and, if possible, attach a photo of the damaged or defective item.
- We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us:
- If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at heromanufacturing@gmail.com. We are here to assist you.